A leading player in the global toys and games market needed to improve planning performance within their global supply chain to rapidly improve customer service levels and reduce costs.
Increased market pressure, in terms of both direct and indirect competition had reduced margins and demanded a high level of product differentiation and customer service. As a result complexity and variability within their supply chain was high and existing processes no longer satisfied performance targets and customer expectations.
This resulted in several adverse affects including:
In addition, due to the challenging market conditions, the audit was undertaken against a background of aggressive change within the business.
The business employed several manufacturing and packaging sites across Europe supporting different markets.
The review covered an audit of the planning processes between the manufacturing plants and the packaging sites to assess the:
The approach was to interview and shadow key planning personnel and their internal customers, as well as auditing the planning process itself. Analysing the findings from the interviews, questionnaire responses and process observations enabled a comprehensive assessment of the quality of the process and systems. These were then compared with best practice, both internal and external, to highlight gaps.
An audit report was prepared and presented to senior management for review and approval.
The key features of the recommendations were:
Following the acceptance of the audit findings and recommendations 3Peaks managed the planning and deployment process.
Successful implementation gave significant benefits in the following areas:
Higher levels of customer service -
Cost reductions -
Improved cash flow -